Hi there!

Which type of insurance policy did you buy most recently?

Car insurance

Home insurance (buildings)

Home insurance (contents)

Combined home insurance (buildings and contents)

Travel insurance

Life insurance

Health insurance

Pet insurance

Gadget / device insurance

When did you take out this policy?

In the last month

1–3 months ago

4–6 months ago

7–12 months ago

1–2 years ago

More than 2 years ago

Was this a new policy, a renewal, or a switch from another provider?

A brand new policy (first time taking out this type of insurance)

A renewal with the same provider

A switch to a different provider

Which insurer or brand did you buy this policy from?

Aviva

AXA

Direct Line

Admiral

LV=

Churchill

Hastings Direct

Tesco Insurance

Explore the key factors that drove their decision to choose this policy and provider, using the policy type (NO RESPONSE), timing (NO RESPONSE), journey type (NO RESPONSE) and chosen brand (NO RESPONSE) as context for what influenced their choice at the time.|3

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Explore how they compared insurers and made their final decision, including which other brands they considered alongside (NO RESPONSE), how these options differed, any trade-offs they weighed, and what ultimately tipped the balance in favour of their chosen provider.|3

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Thanks for your time! | The screen will move on soon

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