Use this form if you’ve already contacted us about this issue and you have an NHBC reference number.
If you’re making a new claim or requesting our resolution service, contact us using our
New case form instead.
Before you take the time to complete this form, please note the following:
Using this form
Use the Next button at the bottom of each page to move through this form.
If you need to go back to check or change anything, use the Back button at the bottom of each page. Don't use the back button on your internet browser.
You'll need your NHBC reference
Your NHBC reference is 2 digits followed by a slash and another 5 digits (for example, 22/12345). We would have given you your reference when you first contacted us, and you'll find it on any letter or email we've sent you. This is different to your policy number.
Sending us documentsYou can attach up to 5 photos (jpg) to this form.
If you have any other documents relevant to your case (such as a report or quotation), you can also attach up to 5 documents (docx, xlsx, doc, xls, pages, numbers or pdf) to this form.
Please note that there is a size limit of 5.2MB for each file.